Low Row Machine

• Manufacturing defect
• Damaged at the time of delivery
• Wrong goods delivered
• Wrong Quantity

• Should be packed properly to avoid any damages during transit
• Goods should not be used/altered/ tampered
• Keep original price tag & packing intact 

Once verified by the Madixan team the goods will be replaced and will be delivered back to you.

Please note that replacement will depend upon the stock availability of goods. If replacement is not possible due to non- availability of stock then other goods of the same value will be delivered to you.

Shipping Policy
We ensure timely delivery of the goods. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the goods, your shipping address, etc. We have collaborated with top Courier to assure that you receive your order on time. If you have any questions during the process, feel free to reach our customer support.

Purchases are shipped from our factory / warehouse in Mumbai by courier. Please allow following number of days from receipt of your order.

Delivery for Prepaid Orders:
7 to 8 working days for Mumbai.
10 to 12 working days may be required for places outside Mumbai.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@madixan.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@madixan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@madixan.com.